RETURNS & EXCHANGES
Returns at a glance: the return window is 60 days, most returns are processed within 5 business days, and return shipping is paid by the customer.
If you are not completely satisfied with your purchase, return it within 60 days for a prompt refund or exchange it for an item of equal or lesser value.
- All items must be in their original condition. Please return items in their original packaging.
- Items must show no signs of usage such as writing, creases, or folds.
- Pack your return carefully to prevent damage in transit.
- You will receive a full refund of the product's purchase price minus original shipping charges and any non-refundable taxes or fees where applicable by law.
- Most returns are processed within 5 business days of receipt. In December and January, please allow 7–10 business days due to higher holiday volume.
- Calendars.com is not responsible for lost returns.
Contact our Customer Service team at 800-366-3645 or via email at gethelp@calendars.com and we will process your return for you.
Send us your return, with a note listing your order ID, by your preferred shipping method to:
Calendars.comATTN: Returns Processing
6411 Burleson Road
Austin, TX 78744-1414
Returns from Go! Calendars and Go! Games stores should be attempted at the store first. If the store is closed, contact our Customer Service team (gethelp@calendars.com or 800-366-3645). All merchandise must be unopened and in salable condition. Refunds greater than $200 will be issued by check from our home office.
In-store return rules by purchase period. Purchases from February 1 to December 25: with a receipt under 30 days old, you can get a refund or exchange at the purchase price; without a receipt, or with a receipt over 30 days old, you can exchange only, at the current discounted price. Purchases from December 26 to January 31: exchange only, at the current discounted price, with or without a receipt. Gift receipt: exchange only, at the original purchase value.
| Purchase period | With receipt (under 30 days) | Without receipt or receipt over 30 days |
|---|---|---|
| Feb 1 – Dec 25 | Refund or exchange at purchase price | Exchange only at current discounted price |
| Dec 26 – Jan 31 | Exchange only at current discounted price | |
| Gift receipt | Exchange only at original purchase value | |
ATTN: Returns Processing
6411 Burleson Road
Austin, TX 78744-1414
Contact our Customer Service team (gethelp@calendars.com or 800-366-3645) before returning a defective item. Please have your name and receipt information ready. Include your order number with your return and indicate whether you would like a refund or exchange.
We offer a 60-day money-back guarantee. Return your order within 60 days in its original condition for a full refund of the product's purchase price, minus original shipping charges and any non-refundable taxes or fees where applicable by law. Or exchange it for an item of equal or lesser value.
- Items must be in original condition and original packaging.
- Items must show no signs of use such as writing, creases, or folds.
- Customers are responsible for the cost of return shipping.
Customers are responsible for the cost and arrangement of return shipping. Calendars.com is not responsible for packages lost in return transit. We recommend using a trackable shipping method to ensure your return arrives safely.
We process most returns within 5 business days of receiving them at our warehouse. During December and January, please allow 7–10 business days due to higher holiday volume. Refunds are issued to your original payment method.
Contact our Customer Service team right away at 800-366-3645 or via email at gethelp@calendars.com. Include your order number and a description of the issue. We will process your return and get a replacement out to you as quickly as possible.
Yes. Bring it back to the store first. If the store is closed, contact our Customer Service team (gethelp@calendars.com or 800-366-3645). Items must be unopened and in salable condition. Refund eligibility depends on your purchase date and whether you have a receipt. See the in-store returns table above for details.
Items are not eligible for return if they:
- Have been written in
- Show signs of use such as creases or folds
- Are not in their original packaging
- Are returned more than 60 days after purchase